Demand for voice and speech recognition technologies is huge – and increasing. A analysis The markets and markets of the Market Research Company found that the sector could be worth more than $ 28.1 billion by 2027.
There is no shortage of suppliers who provide voice and speech recognition solutions, but some newer upstarts have managed to chart niches. Sanas is a good example. Founded in 2020, the company develops software that uses AI to adjust the pronunciation of a speaker in real time.
“In Sanas, we believe that while technology transforms the industry, it should not replace the human connection, but to strengthen it,” Sharath Keshava Narayana, co -founder and president of Sanas, told TechCrunch. “With the number of interactions of customers who continue to escalate worldwide, the need to communicate people to human beings remains critical.”
Maxim Serebryakov started Sanas with Shawn Zhang and Andrés Soderi while in college. The trio was inspired by the frustrating experience of a colleague working in a call center.
“Max and Shawn’s friend, Raul, who had to return to Nicaragua to support his family, faced discrimination in his accent on his call at the call center,” Narayana said. “His experience with ‘Emphasizing’ Equipment ‘and the tax inspired by Max and Shawn to build a solution to reduce pronunciation prejudice.”
In 2021, Narayana, who previously founded the Call Center Startup, Sanas, and the company secured its first installment of funding.
Sanas’s technology analyzes the speech and the results that turns into speech that matches a particular pronunciation. The company claims to be able to maintain the emotion and “identity” of the original speaker while minimizing echo, echo and noise.
“What Sanas Apart puts is the company’s AI patent technologies, which recognize the voice patterns and adjust them immediately while maintaining the unique identity of the speaker intact,” Narayana said. “Sanas’s AI models are trained with over 50 million speech statements using data sets collected by our technology collaborators and internal vocal actors.”
Recently, Sanas acquired Intone, a competitor, whom Narayana said he “boosts the IP Sanas portfolio” and places the start to serve a wider customer base.
Today, Sanas has about 50 customers in industries, such as health care, logistics and material manufacturing. Narayana said the company’s annual revenue revenue reached $ 21 million, up $ 3 million from last year.
Sanas is in a controversial business. Some surveys indicate This exposure to different intentions actually helps battle prejudice. As technologists said in the guardian in a 2022 Boot ProfileSanas solutions are at risk of homogenizing employees in all call centers.
Narayana pushed this concept back.
“What makes Sanas special is not only technology, but its deep human mission to break obstacles, reduce discrimination and enhance voices around the world,” he said. “Together with my co-founders, we build a world where communication is a bridge-not an obstacle.”
The mixed perspective does not seem to have influenced Sanas’s ability to collect cash. This week, Sanas announced that he was closing a $ 65 million funding round that estimates the company at over $ 500 million. Quadrille Capital and Teleperformance led Round, who also participated by Insight, Quiet Capital, Alica and DN Capital.
Having raised more than $ 100 million in funds to date, Sanas plans to create new “speech for speech” algorithms, expand to new areas and “explore opportunities in industries such as health care, retail and retail
Beyond, “Narayana said.
“With a clear focus on escalating responsibly and constantly innovating, Sanas is well prepared in possible sources of weather,” he continued.
Sanas also intends to develop the team of about 150 people, Narayana added and open a new office in the Philippines, a country that resides in millions of contact centers.
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