Spotify has recognized an issue that is causing some of the subscribers who have been paid for to meet ads when trying to play music. In Published a publication x On Thursday from Spotify’s customer service account, the company said it is considering the problem and is linked to its website in the community, where the issue has been documented by users over the last four weeks.
However, the company clarified TechCrunch that the current issue has a different cause than the error previously reported by users.
He said that a small number of users were affected by the problem and his teams have developed a solution. (Account X has not yet published that Fix has been released since writing, and continues to respond to user complaints from suggesting Alternatives such as disconnection and return.)
According to User reports on Spotify website and elsewhere On the internet, the premium users who faced the issue became frustrated as they pay for an advertising experience, but were still forced to hear ads. The proposed solutions, such as disconnection, have not worked, many have said.
The issue had influenced people on mobile, desktop computers and web, the reports they indicate.
Some of the users too famous The issue was not by their side.
For example, they ensured that their payment details were up to date before they recorded a complaint on the Spotify website. Others had requested a refund since paying for an upgraded experience they did not receive.
The issue with Buggy Premium Tier follows the news that Spotify will soon start new subscription levels, including a “Superfan” offer that will include a deeper list of music and videos and other fan experiences. WMG is a partner in the new effort.
Spotify YouTube’s competitor this week launched a premium lite subscription, offering videos without advertisements outside music. The most affordable subscription of $ 7.99 per month will not include access to YouTube music or other features such as play play and downloads.
Modernize: The company posted At X at 1:46 pm Et on Thursday to say that the issues were “all clear”.
