The US Department of Justice has filed a treatment Against Uber, accusing the company that violates the violation of federal law, distinguishing people with physical disabilities.
Specifically, the Department of Civil Rights of the Ministry of Justice (DOJ) claims that the company and its drivers “usually refuse to serve people with disabilities, including people traveling with service animals or using wheelchairs”.
Uber is also accused of charging additional remuneration to riders who need special accommodation, including cancellation fees when the services are rejected. These actions and others referring to the complaint violate the law on Americans with disabilities, according to DOJ.
“Despite the importance of its services in people with disabilities, Uber denies people with disabilities complete and equal enjoyment of its services in various critical ways,” Doj’s lawyers wrote. “Uber also refuses to logically modify its policies, practices or procedures where necessary to avoid distinguishing against disabilities with disabilities.”
This has caused “significant economic, emotional and physical harm to people with disabilities,” DOJ argues.
Uber, in a statement, stated that “basically” disagrees with Doj’s allegations and stated that he has “clear zero tolerance policy for confirmed denials of services. ”
“Every driver must recognize and agree to comply with US animal policy and all applicable accessibility laws before using the Uber Driver application and regularly remind the guides of these obligations.
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Uber has long been accused that its services are introducing discrimination for people with physical disabilities. DOJ sued the company in 2021 to overload these passengers. The company finally reached a settlement with DOJ in 2022, where it paid millions of dollars to more than 65,000 affected users. Uber has also been affected by several personal lawsuits by passengers who have allegedly discriminated and faced public protests.
Doj says in the complaint, which was filed with the federal court on Thursday in the northern California, that he warned Uber in 2024 that the treatment of disabled riders was investigated. According to the complaint, after Uber knew this, the company Received a feature where passengers could self -identify that they were driving with service animals.
This story has been informed with a statement by Uber.
