Zoom brings its AI assistant to the web with free user access

Zoom today launched its AI assistant on the web as part of its AI Companion 3.0 release. The company also allows free users to access the assistant’s features, such as summarizing meetings, listing action items, or getting information from meetings with limits.

The company said Basic plan users can use the AI ​​companion within three meetings each month, which will include a meeting summary, in-meeting questions, and AI note-taking capabilities. In addition, they can ask 20 questions each through the side panel and the new web interface. They can also purchase a $10 add-on plan to access the accompanying AI features.

In the new web interface, the company is also adding chat prompts to inform users about what the assistant can do.

Zoom said that with this update, Assistant can also retrieve information from third-party services like Google Drive and Microsoft OneDrive, along with all data stored in Zoom. The company said it will soon add support for Gmail and Microsoft Outlook as connectors.

AI Companion also generates a daily reflection report that summarizes meetings, tasks and updates for the day. In addition, the assistant can create follow-up tasks and draft emails.

Zoom also adds more features related to creating and managing documents. Through the new companion update, users can compose and edit documents based on meeting details. The company said users can start writing documents within the companion surface and transfer the work to Zoom Docs and collaborate with teammates. It supports exporting documents to MD, PDF, Microsoft Word and Zoom Docs.

Lijuan Qin, head of AI product at Zoom, said the company is an independent operator and has meeting data that puts it at an advantage compared to other productivity competitors. The company said it uses a mix of its own models along with models from OpenAI and Anthropic.

Founded by CEO Eric Yuan (pictured above), Zoom has become synonymous with video conferencing during the pandemic. But its additional productivity tools also compete with the likes of Google, Microsoft, ClickUp and Notion, each trying to capture more context about a user’s data, including meetings.

Earlier this year, Zoom announced a cross-app notebook that works with different meeting apps as well as in offline meetings to compete with other productivity apps.