Whoop has somewhat supported by the controversial upgrade plans around the whoop 5.0 fitness tracker.
When the company first announced whoop 5.0 This week, he said that members who wanted the new device could either extend their subscriptions by 12 months or pay a lump sum up of $ 49 ($ 79 for the EKG sensors model).
This seemed incompatible with the proposal of total value of whoop, where he charges higher subscription values (ranging from $ 199 to $ 359 per year), allowing customers to upgrade their material for free. More specifically, it seemed On the contrary a statement on the company’s website Promise users free hardware upgrades if they are members for at least six months.
After customers began to complain, the company replied with A Reddit post Both announce a more extensive upgrade policy and claim to clarify its overall approach.
Now, anyone with more than 12 months remaining in his subscription is eligible for free upgrade to whoop 5.0 (or refund if they have already paid the fee). And customers with less than 12 months can extend their subscription to get the upgrade at no extra cost.
While the company said it was making these changes because it “heard your comments”, he also suggested that his apparent sting was linked to its transition from a model focused on monthly or six months of subscription to one where it only offers only 12 and 24 months subscriptions.
“We also want to recognize that a previous article on the blog mistakenly stated that anyone who was a member for just 6 months will receive free upgrade,” the company said. “This was never our policy and it should never have been posted.”
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There was a mixed response to these changes to Subreddit, with a coordinator describing the As a “victory for the community”. Other posters were more cautious, with a writing“You do not publish a policy randomly and maintain it for years. Its removal after reaction does not delete the fact [that] It’s real. ”
There were also several complaints from users who said they had been left in their subscriptions for 11 months, so they simply lost their free cutting off.
