Browsing: customer
Hims & Hers, the telehealth company that sells weight loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform.…
Zendesk acquires Forethought, a company that makes software to automate customer service interactions, companies announced Wednesday. The deal is expected to close by the end of…
This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus is certainly battle-tested in the entrepreneurial arena. In this episode of Build…
A married founding duo’s company, 14.ai, is replacing customer support teams at startups
By techtost.com
The customer service industry is in a bit of a flux, thanks to artificial intelligence. Investors and corporate leaders have sounded the alarm for the BPO…
Cisco Says Hackers Are Exploiting Critical Flaw To Break Into Large Customer Networks By 2023
By techtost.com
Cisco says hackers have been exploiting a flaw in one of its popular networking products used by big businesses for at least three years, prompting the…
Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In the message, the Japanese company said…
Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In the message, the Japanese company said…
A security flaw at one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and sensitive…
Airbnb says a third of its customer support is now handled by artificial intelligence in the US and Canada
By techtost.com
Airbnb says its personalized AI agent now handles about a third of its customer support issues in North America and is preparing to roll out the…
A hacktivist has dug up more than half a million payment records from a provider of consumer-grade “stalkerware” phone monitoring apps, exposing the email addresses and…