Browsing: customer

Zendesk acquires Forethought, a company that makes software to automate customer service interactions, companies announced Wednesday. The deal is expected to close by the end of…

This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus is certainly battle-tested in the entrepreneurial arena. In this episode of Build…

The customer service industry is in a bit of a flux, thanks to artificial intelligence. Investors and corporate leaders have sounded the alarm for the BPO…

Cisco says hackers have been exploiting a flaw in one of its popular networking products used by big businesses for at least three years, prompting the…

Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In the message, the Japanese company said…

Sex toy maker Tenga notified customers of a data breach on Friday, according to an email obtained by TechCrunch. In the message, the Japanese company said…

A security flaw at one of India’s largest pharmacy chains allowed outsiders to gain full administrative control of its platform, exposing customer order data and sensitive…

Airbnb says its personalized AI agent now handles about a third of its customer support issues in North America and is preparing to roll out the…

A hacktivist has dug up more than half a million payment records from a provider of consumer-grade “stalkerware” phone monitoring apps, exposing the email addresses and…

Apparel and fitness data company Under Armor said it is investigating allegations of a data breach after millions of customer records were posted on hacker forums…