After Employer.com was obtained bankruptcy bench In a fire at the end of last year, CEO Jesse Tinsley committed to LinkedIn and elsewhere to honor previous customer payments.
“We appreciate all prepaid bench services, even though we will not have the revenue from it directly to ourselves,” Tinsley said in an interview with With founder and investor Julian Weisser.
But some customers on the bench say they are charged to receive books or tax returns they had paid before.
Treatment It is deposited on Tuesday by the Bench Qorum customer claims that Bench demanded to pay to get the 2023 tax return, despite the fact that he has already paid for the service under the previous Bench owners.
“Defendant Jesse Tinsley made negligent misleading statements when he falsely stated that employer.com would honor prepaid bench services,” the lawsuit claims.
Another customer who asked for anonymity was shocked to learn that they had to renew their subscription to complete the accounting books when they paid for the service two years ago, according to the correspondence of Techcrunch.
When they questioned this, a bench spokesman told them that “Bench 2.0” had nothing to do with previous obligations and that Employer.com was unable to undertake unpaid job.
Employer.com’s CMO Matt Charney strongly disagrees that the bench is charging for the previous paid job. “We are and honor the prepaid services for our customers,” he said.
Charney also said he handed over that tax 2023 returns to Qorum without requiring additional payment. But the founder of Qorum Andrew Pietra told Techcrunch that he had to continue his subscription to take the first place.
Under his previous property, Bench burns through $ 135 million and struggled to take AI to replace human accountants. This has led to long delays and large piles of books that still had to be completed, according to former employees.
Many customers on the bench told TechCrunch that Employer.com had also sent them alerts intended to click on a consent button that had preceded them from the prepaid services.
Many books and returns remained incomplete when Bench closed abruptly on December 26 last year. Employer.com, an American company, announced plans to purchase Canadian FinTech less than 72 hours later.
Employer.com bought bench for $ 9 million, bankruptcy deposits Submitted to the Canada Show.
Fintech’s sharp collapse was caused by a lack of liquidity after its main creditor, the National Bank of Canada, refused to offer him an additional $ 7.7 million in December 2024.
Ironically, it is the news of the sudden end of the bench that led to his rescue. The company had previously shopped around but failed to find a serious buyer, the filings note.
