Amazon was announced on Tuesday that it is expanding access to its AI health assistant on its website and app. The assistant, called Health AI, was previously only available in the app for One Medical, the healthcare company that Amazon acquired for $3.9 billion in 2023.
Health AI can answer questions, explain health records, manage prescription refills, book appointments and more. Users don’t need to be Prime subscribers or One Medical members to use the assistant, Amazon says.
Amazon says that while Health AI can answer general health questions without accessing a person’s medical information, it’s designed to act as a personalized health assistant that can offer more tailored guidance and take actions like connecting you with health professionals and treatments.
Of course, there are risks associated with sharing your health information with artificial intelligence and researchers hectare warning against doing so, warning that companies are tapping users’ conversations for training.
Amazon said in its announcement that it trains “health AI models on abstract patterns without direct information recognition.” For example, if many patients ask about drug interactions, Amazon says it can use those patterns, keeping patient names private, to improve how Health AI answers similar questions.
The company also said that all interactions with Health AI take place in a HIPAA-compliant environment and that conversations are protected by “encryption and strict access controls.” However, Amazon did not share exactly how the conversations are encrypted and who has access to them. TechCrunch has reached out for details.
With a user’s permission, Health AI accesses their health information through the Health Information Exchange, which is the national secure system for sharing patient medical data.
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Health AI can then interpret your lab results, diagnoses and medical records to provide accurate, personalized answers about your symptoms and your medications, Amazon says.
If you need professional care, Health AI can connect you with a One Medical provider. U.S. Prime members using Health AI receive up to five free direct message care consultations with a One Medical provider for more than 30 common conditions, including colds and flu, allergies, acid reflux, pink eye, UTIs, erectile dysfunction, antiaging skin care, hair loss and more. Non-Prime members can connect with One Medical providers through Amazon’s pay-per-visit option.
Users can sign up for Health AI at Amazon Health page. As Amazon expands access, users will receive an email once they can access the assistant.
Once users have access, they must create one or sign in to their personal Amazon Health profile. They can then start a conversation by typing their health question into Health AI on Amazon.com or the Amazon app.
Users can ask questions like “Can you explain my recent cholesterol results and what they mean for me?” or “I feel congested and have a sore throat. What should I do?”
Amazon’s Health AI expansion comes as popular AI services have moved quickly into the healthcare space. In January, OpenAI released ChatGPT Health, a version of its chatbot customized to answer health questions. A week later, Anthropic announced its own healthcare-focused product, Claude for Healthcare.
