Browsing: customer

App and website hosting giant Vercel on Thursday said hackers accessed some of its customers’ data before the company discovered the recent data breach, suggesting that…

The story of embattled compliance startup Delve continues to hit twists and turns. TechCrunch has confirmed that Delve was the compliance firm that performed the security…

Netherlands-based cosmetics giant Rituals has confirmed a data breach affecting customers’ personal details after hackers stole reams of data from its member database. The company disclosed…

Tech companies are always looking for new customers, and Cash App, the fintech company owned by Jack Dorsey’s Block, believes it has found a promising new…

Cloud hosting giant Vercel this weekend said hackers had breached its internal systems and accessed customer data. The hackers claimed to have stolen sensitive customer credentials…

Booking.com confirmed on Monday that hackers may have accessed personal customer data, including names, email addresses, phone numbers and booking details. The global travel and hotel…

Hims & Hers, the telehealth company that sells weight loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform.…

Zendesk acquires Forethought, a company that makes software to automate customer service interactions, companies announced Wednesday. The deal is expected to close by the end of…

This isn’t David Park’s first rodeo. The veteran founder and TechCrunch Startup Battlefield alumnus is certainly battle-tested in the entrepreneurial arena. In this episode of Build…

The customer service industry is in a bit of a flux, thanks to artificial intelligence. Investors and corporate leaders have sounded the alarm for the BPO…