911 The centers are so inherent, they turn toward AI to answer calls

When Max Keenan joined the lot of Summer 2022 Y Combinator, he worked GrooveA company that automated hairdressing appointments. But less than a year later, a conversation with one of his clients led him to a much more important problem.

The car line of a nearby school is constantly blocking the parking lot of one of Aurelian’s Salon customers. The owner of the living room called the city’s non -emergency line and was waiting for 45 minutes before reaching a sender. “She called me to her office afterwards. She was like,” Max. Do you want to help me? “, Keenan told TechCrunch.

When he began to explore how municipal non -emergency call centers operate, he discovered that they are often treated by the same people who respond to real 911 emergency situations.

Aurelian has revolved in building an AI voice assistant that helps call 911 centers to unload non -emergency call volume. The company announced on Wednesday that it has increased a series of $ 14 million A -led by NEA.

The company’s Ai Voice Agent is designed to classify non-urgent issues such as noise complaints, parking violations and even stolen wallet reports-situations that do not need an officer’s immediate response or can be addressed without sending staff to the scene.

Aurelian’s AI is trained to recognize a true emergency and immediately transfer these calls to a human sender, Keenan said. In other cases, the system collects basic information and either creates a report for or transmits the details directly to the police station for monitoring action.

Since began his AI assistant in May 2024, Aurelian has developed in more than twelve 911 shipping centers, including those serving the Washington Snohomish county. Chattanooga, Tennessee. And Kalamazoo, Michigan.

Emergency Centers adopt Aurelian to a large extent because they are consistently elliptical-one direct result of the mission is a high-pressure job that ranks among the top 10 industries with Higher turnover rates. Emergency Shipments are often invited to work overtime, with references to 12 to 16 hours work Some counties.

“The reason we are more focused on 911 is because it is the industry that has this point of pain more intensely,” Keenan said. “We believe that these telecommunications should have the opportunity to take a break or go to the bathroom.”

Mustafa Neemuchwala, a NEA partner, said: “One of the things that blows my mind is not replacing an existing person, replace a person who wanted to hire but can’t.”

Aurelian is not the only start of the AI ​​facing non -extensions. Hyper, who set a $ 6.3 million seed round, came out of Stealth last month. It was prepared, a company founded in 2019, he recently added a AI voice solution for the emergency response.

But Aurelian believes that his product is ahead of competition. According to Neemuchwala, Aurelian is the only company that has developed and operates live calls. “As far as we know, no one else is really alive,” he said, referring to Aurelian who responds to thousands of real calls daily.