The AI interlocutory market exploded since Chatgpt was released in November 2022 and is projected to develop almost World $ 50 billion world industry by 2031According to Marketsandmarkets.
Synthflow ai It is just one of the many companies that build in this area that hopes to stand out from the package due to its focus on businesses and easy to install.
Berlin -based SYNTHFLOW is a non -code platform that allows businesses to create and develop customized white marked AI customer service agents. The company, which started in 2023, has garnered more than 1,000 customers and has handled more than 45 million calls.
The starting factors of the start are so compatible with Hipaa and GDPR and can be connected to more than 200 incorporation with other business platforms, such as salesforce, twilio and hubspot, among others.
Hakob Astabatsyan, co-founder and chief executive, told TechCrunch that he and his co-founders, Albert Astabatsyan, now CPO and Sassun Mirzakhan-Saky, now CTO, began to confuse with Openai’s API Chatgpt at early 2023 to find possible. build business applications over AI model.
They started with a text in Ai Bot text and then tried to build a voice bot. When they realized how difficult it was, they became excited about the possibilities.
“We realized, my God, the voice is really complicated, right? “We have fallen in love with this problem and said. We look. We will only work on voice bots from now on.”
The team created SYNTHFLOW and spent the rest of the 2023 building and began its first edition of the product in early 2024 before releasing a technology edition at the end of the year. The company has grown last year and has seen more than 90% maintenance by its customers, according to Astabatsyan.
“We process 5 million calls monthly,” he said. “Last year, it was like, I don’t know, 1 million, 2 million, and then we started growing up very quickly. This is where Synthflow really started to improve and better because we had this speed.”
The launch also recently set a $ 20 million A -series round, led by Accel with the participation of existing Atlantic Labs and Singular investors. Astabatsyan said the company put this recent round so that it could expand its team, enhance research and growth and open its first American office to an indecisive location.
Luca Bocchio, an ACCEL partner, told TechCrunch that the ACCEL team has watched Synthflow since it began to develop its first product. What stood out in Bocchio was the driving of the founding team and its premature boost to business -friendly integration.
‘This team has [had] Really powerful views from GetGo on creating greater depth with technology and extensive integration into all CRMs can be used by tooling businesses to truly provide businesses, “Bocchio said.
Regardless of the attraction of the company, the AI conversation seems ready to be a harsh category. There are many other companies building on the site, such as Bret Taylor’s Sierra, which has raised $ 285 million in VC money and Wrong AIwhich increased more than $ 50 million in business funds to name a couple.
“AI moves so fast, and sometimes things happen faster than you would expect,” Astabatsyan said. “But for us, it is very clear. We are at this stage where, I would say, [we’re] At a time after the product-fit product, where we know who our customers are. We have a pretty clear idea of what is the track map of our product and where we want to be the next three to five years. ”
